What Is a Chatbot? How AI Is Changing Customer Support Forever

A chatbot is an AI-powered software tool designed to simulate human conversation through text or voice interactions. It helps users get quick answers, support, and guidance without needing direct human assistance. Chatbots are commonly used on websites, apps, and messaging platforms to improve customer service, automate repetitive tasks, and enhance user experience. By using artificial intelligence and natural language processing, chatbots can understand questions, respond in real time, and provide helpful information efficiently. They are widely used by businesses to save time, reduce support costs, and offer 24/7 assistance to users.

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Devika is an Australian digital product studio helping startups, growing businesses and enterprises turn ideas into scalable digital products. With mo...

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